Sell and support on WhatsApp with your whole team.
WSC is Walbby's WhatsApp CRM. Conversations, contacts, pipelines, broadcasts and automations in one place, with as many numbers as you need.
- No lock-in
- Set up with Walbby
- Official API or QR code
Illustrative interface with sample data.
Built for teams that sell and support on WhatsApp
See how WSC works in your industry
Your company WhatsApp has outgrown a single phone
When several people answer the same number, improvising costs sales.
WhatsApp on a phone
- One phone passed from hand to hand, or WhatsApp Web open on someone's computer
- Customers left unanswered because nobody knew whose chat it was
- History lost when someone leaves or changes phones
- Sales tracked in a separate spreadsheet
- After hours, customers hear nothing back
WhatsApp with WSC
- Everyone with their own login, all answering the same number
- Every conversation has an owner, a status and a queue
- History, notes and deals stay with the company account
- A sales pipeline linked to the conversations
- Automations and AI replying around the clock
Everything your team needs to sell on WhatsApp
No side spreadsheets, no phone passed from hand to hand. Every conversation has an owner, a history and a next step.
- 01
Shared inbox
The whole team works in one place, with an owner, a status and internal notes on every conversation.
- Assignment
- Internal notes
- Multiple numbers
- 02
Contacts and pipelines
Kanban with deals linked to conversations, plus tags and custom fields, so you know where every customer stands.
- Kanban
- Tags
- CSV import
- 03
Broadcasts
Campaigns to segmented lists, choosing the sending number and tracking delivery and reads.
- Templates
- Segments
- Delivery and reads
- 04
Automations and flows
No-code replies, menus and routing that run around the clock.
- Triggers
- Menus
- No code
- AI assistant
Suggested replies grounded in your company's knowledge
Reply drafts and automatic answers based on the documents you add.
AI suggestionWe're open Monday to Saturday, 8am to 6pm. Would you like me to book a time for you?
- Team and permissions
The right access for every person
Invite by link and set each person's role. Nobody has to share a password or a phone.
Team roles4 roles- Owner: account, numbers and team
- Admin: settings and automations
- Agent: answers conversations
- Viewer: follows along, read-only
- API and integrations
Connect WSC to the systems you already use
REST API with scoped keys, event webhooks and an MCP server for AI agents.
- POST/api/v1/messages201
- GET/api/v1/conversations200
- PATCH/api/v1/contacts/8821200
Two ways to connect. One inbox.
Use Meta's official API, Wpp Web via QR code, or both in the same account. You choose what makes sense for each number.
2 connections
WhatsApp API and Wpp Web side by side in one account
Many numbers
Every conversation shows which number it came in on
2 days
Of history imported when you connect a Wpp Web number
24/7
Automations and flows answering even after hours
- Official from Meta
WhatsApp API
For operations that need approved templates and safe scale.
- Meta-approved templates
- Broadcasts with delivery and read status
- Interactive buttons and menus
- Connects via QR code
Wpp Web
To get going in minutes with the number you already use every day.
- QR code pairing in seconds
- Imports contacts, photos and recent chats
- Broadcasts with automatic spacing between sends
From first contact to your team answering chats
Walbby sets everything up with you. You always know which step you're on.
- 1
Conversation
We learn how your team works today and pick the plan together, with how many numbers and users you need.
A plan that fits
- 2
Activation
You get your account activation link and invite the team, each person with their own role.
Account and team ready
- 3
Connection
Scan the Wpp Web QR code or hook up the official WhatsApp API. Your contacts come in automatically.
Numbers connected
- 4
Operation
Route conversations, organize pipelines and automate what repeats. We stay close by.
Ongoing support
Frequently asked questions
Didn't find what you were looking for? Talk to Walbby.
Do I need to install anything?
No. WSC runs in the browser on any computer. For Wpp Web, just scan the QR code with the number's phone.
What's the difference between WhatsApp API and Wpp Web?
WhatsApp API is Meta's official connection, with approved templates and Meta's sending rules. Wpp Web connects the number you already use via QR code, with no approval, and is the fastest way to start. Since it isn't official, follow good sending practices to avoid blocks.
Can I use more than one number?
Yes. An account can have several numbers, of either type or both, and every conversation shows which number it came in on. How many depends on your plan.
Can my whole team answer chats?
Yes. Everyone signs in with their own login and you set each person's role: owner, admin, agent or viewer.
How does the AI work?
The assistant suggests replies and can answer on its own based on the documents you add. It uses your own OpenAI, Anthropic or OpenRouter key.
How much does it cost? Is there a contract?
The price depends on how many numbers and users you need. The subscription is monthly with no lock-in: change plans or cancel whenever you want.
Can my number get banned?
On the official WhatsApp API, following Meta's policies, the risk is minimal. On Wpp Web, WSC spaces out broadcasts automatically; even so, only message people who know your business and avoid large broadcasts from new numbers.
Is my company's data safe?
Each account is isolated from the others, access follows each person's role and WhatsApp credentials are stored encrypted. For contracts and data protection terms, talk to Walbby.
Can I bring my contacts and conversations?
Yes. When you connect a number through Wpp Web, contacts, photos and recent conversations come in automatically. You can also import contacts from a CSV file.
Get your company's WhatsApp organized
In a quick call we learn how your team works today and show WSC running in your scenario.
- A demo built around your support flow
- A plan sized to your numbers and users
- Setup done together with you
- [email protected]
- Service
- Remote · all of Brazil
Talk to Walbby on WhatsApp
Tell us a bit about your operation and we'll pick up the conversation there.
Talk to WalbbyNo commitment.