Your online store's support and sales on a single WhatsApp.
Order questions, returns and consultative sales on the same dashboard, connected to your platform through the WSC API.
- No lock-in
- Set up with Walbby
- Official API or QR code
What slows customer service down today
- A spike of messages about delivery and returns after every campaign
- Orders in one system, conversations in another
- Customers who only buy again when someone remembers to reach out
How WSC solves it
Service queue
Conversations distributed across the team, with status and owner, to answer fast at peak times.
API integration
REST API and webhooks to create contacts, send messages and record events from your store.
Repeat purchases and campaigns
Broadcasts targeted by tag for launches, restocks and inactive customers.
- Shared inbox
- Contacts and pipelines
- Broadcasts
- Automations and flows
- AI assistant
- API and integrations
Frequently asked questions
Does it integrate with my e-commerce platform?
WSC has a REST API with scoped keys and event webhooks, so your platform or automation tool can connect to it. The details are in the developer guide.
Should I use the official API or Wpp Web?
For high volume and outbound messages, Meta's official API with approved templates. To start fast with your current number, Wpp Web. You can use both in the same account.
What's the difference between WhatsApp API and Wpp Web?
WhatsApp API is Meta's official connection, with approved templates and Meta's sending rules. Wpp Web connects the number you already use via QR code, with no approval, and is the fastest way to start. Since it isn't official, follow good sending practices to avoid blocks.
How much does it cost? Is there a contract?
The price depends on how many numbers and users you need. The subscription is monthly with no lock-in: change plans or cancel whenever you want.
Can my number get banned?
On the official WhatsApp API, following Meta's policies, the risk is minimal. On Wpp Web, WSC spaces out broadcasts automatically; even so, only message people who know your business and avoid large broadcasts from new numbers.
Connect WhatsApp to your online store
In a quick call we show WSC working in your scenario and put the plan together with you.